Here at Blanchards, client care is at the core of our business, that is why we are committed to delivering a professional, effective, and reliable service.
Our Principles
- To put our clients first and be attentive, courteous, and sensitive towards them.
- Be professional and polite and ensure honesty and integrity.
- Respond in a timely manner.
- Keep our clients updated and give them one point of contact.
- Be transparent with our fees and details of our service.
- Take special care when dealing with potentially vulnerable clients.
- Ensure all clients, beneficiaries, staff, and members of the public are treated equally and with respect. Regardless of race, gender, colour, creed, age, or sexual orientation.
- Deal with complaints promptly, openly, and fairly
- Perform all research accurately and to a high standard.
- To protect our client’s data and abide by the GDPR (2018).
- Regularly seek feedback from customers and staff and make improvements if needed.
Please click here to view our Data Protection and Confidentiality Policy
Complaints Procedure
Blanchards is committed to providing a quality service and working in an open and accountable way that builds trust and respect. One of the ways in which we can continue to improve our service is by listening and responding to the views of our clients, and by responding positively to complaints, and putting mistakes right.
